Frequently Asked Questions

After you clear customs, look for your chauffeur who will be holding a sign or name-board. The chauffeur will also send you an SMS just before your flight lands if you have provided a mobile contact number. If for some reason you can’t find us, please call [PHONE] or the chauffeur’s mobile number – it will be on your booking confirmation. Please do not leave the terminal and do not go outside before you find us.

Yes, we monitor all flights to ensure your chauffeur comes on time whatever happens. Therefore, if your flight is early, our chauffeur arrives earlier to pick you up.

We understand that some circumstances do not depend on you. If your flight is delayed, and you do not have new flight details, inform us by emailing or calling us. Try to be in touch until we have new details. But in any case, we will do our best to ensure our chauffeur picks you up on time.

Please call or email us and we will update your booking with the new details.

Parking and tolls are not included, they will be added to your final invoice but are kept to a minimum.

Normally you should aim to arrive 2-3 hours before your flight unless you are on a domestic flight. But we recommend always checking these details with your airline in advance to prevent unpleasant situations.

We will monitor your flight and arrive half an hour after the plane has landed to save on any waiting time. If for any reason you are delayed further, hold ups at Customs etc, waiting time is charged at an hourly rate, (depending on which type of vehicle you have selected) we divide the hour into 15 minute segments.

Absolutely not! Absolutely not! For the safety of our passengers, speeding or any other breach against traffic rules is excluded.

The chauffeur will always drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

Absolutely. All of our chauffeurs have signed confidentiality agreements (non disclosure agreements) with [AAA]. What is said in the car, stays in the car.

Our chauffeurs will be polite and discreet at all times. If the passenger would like to talk or ask questions then the chauffeur will then happily respond.

Absolutely not! Using a phone while driving is against the law, therefore, none of our chauffeurs will use a phone while driving.

Absolutely. Not only is this more courteous, it is safer for the passengers too.

Yes, your chauffeur will always offer to help carry your bags and luggage. However, if you prefer to carry a bag on your own, you are free to do so.

Absolutely! They represent our company and you if you are going to an event or a business meeting, Therefore, your chauffeur will always wear a dark suit, a shirt, and a tie.

Yes, you can order a car to take you to an event and place another order to take you back. You decide, and we will do our best to meet your needs.

Yes, your chauffeur can either call you or SMS you on arrival, or wait with a name-board in the car or ring a doorbell. Please specify your requirements upon booking.

Telephone: __ or Book online securely.

We have taken bookings one hour before the journey. However, we recommend booking your preferred car as soon as you have made your travel plans. It will ensure car availability even in case we have a busy period.

Yes, we are able to set up a business account for you. You may be invoiced per trip or per month, please contact the office for more details.

Yes, young children count as passengers. For their safety, every vehicle is equipped with a child seat. Please request a seat for your baby/child when booking the service.

We will require 100% deposit to secure your booking.

Yes, we have baby and child seats available, please request them on booking. It is a requirement according to the law to use it. And of course, no extra charge.

All vehicles are washed daily and are regularly valeted.

Safety is always our top priority. All vehicles have 6 monthly MOT’s. They are also serviced regularly as specified by the manufacturers requirements for that particular car. It is also the chauffeur’s responsibility to check the oil, coolants and tyre pressures on a daily basis.

Your comfort and safety are our priority, therefore, all our vehicles have umbrella insurance available.

No, all our vehicles are PCO registered so there is no extra charge.

Yes, we do provide discounts to our loyal clients. We invite you to talk with our team to specify the details and check on what discount you can count.

No, our prices are provided without VAT. VAT is extra at 20%

We do not charge extra for bank holidays except for Christmas day and the New Year.

Car-chargers for Blackberries, iPhones and some other mobile phones are available in your car.

Yes, bottled water is provided to all our Clients free of charge.

Apart from our vintage vehicles, our cars are usually less than 3 years old.

Yes! We will however cheerfully stop for smoke breaks as requested.

Water is provided in all of our vehicles but unfortunately we do not permit eating.

Yes, most of our cars are black or silver but we do have a few other colours to choose from.

All cars have radio and CD, please ask the driver if you wish to have music on in the vehicle. Some of our vehicles have DVD and WiFi. If this is one of your requirements please specify when booking the vehicle.

Yes, we can offer this at additional cost. You may wish to book a different car for this journey to save money.

Our wedding cars are booked on a time basis and are available to you throughout the duration of your wedding and are available for photos or anything else we can help you with during that time, including multiple journeys for other wedding guests. Should additional time be required this is normally no problem and you will be charged an hourly rate which we divide into 15 minute segments.